Privacy Policy
Volunteer Valley Roofing
Volunteer Valley Roofing (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information, including how we communicate with you by phone, email, and text message (SMS/MMS).
Information We Collect
We may collect the following information when you visit our website, submit a form, request an estimate, or communicate with us:
Name
Phone number
Email address
Property address
Photos or details related to roofing damage or repair needs
Communication preferences
Any information you voluntarily provide
How We Use Your Information
We use your information to:
Respond to inquiries and estimate requests
Schedule inspections or roofing services
Communicate about your project, including updates and follow-ups
Send service-related messages via phone call, email, or text message
Improve our services, website, and customer experience
Comply with legal and regulatory requirements
We do not sell, rent, or share your personal information with third parties for marketing purposes.
SMS and Phone Communication (A2P Compliance)
By submitting your phone number through our website or other communication channels, you consent to receive text messages and phone calls from Volunteer Valley Roofing related to:
Estimates and inspections
Appointment scheduling and reminders
Service updates and follow-ups
Customer support
Message frequency may vary.
Message and data rates may apply.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any text message.
For help, reply HELP or contact us directly.
Consent to receive messages is not a condition of purchase.
Data Sharing and Third Parties
We may use trusted service providers (such as CRM, messaging, or scheduling platforms) solely to help us operate our business and communicate with customers. These providers are contractually obligated to keep your information secure and confidential.
We do not share mobile information with third parties for promotional or marketing purposes.
Cookies and Website Tracking
Our website may use cookies or similar technologies to improve functionality and analyze site usage. This information does not personally identify you unless you voluntarily submit your details.
Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online system is 100% secure.
Your Privacy Rights
You may request to:
Review or update your personal information
Request deletion of your information (subject to legal requirements)
Opt out of communications
To make a request, contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Volunteer Valley Roofing
📧 Email: [email protected]
📞 Phone: 423-540-4231